Privacy Policy for Iconicfurn.shop

Effective Date: June 2025

Iconicfurn.shop (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make use of our services.

1. Information We Collect

We collect the following types of information when you use our website:

a) Personal Information:

Full name

Email address

Phone number

Billing and shipping address

Payment information (via third-party processors like Paystack)

Account login credentials (if applicable)

b) Technical & Usage Data:

IP address

Browser type and version

Device type and operating system

Pages visited, session duration, and referral URLs

Cookies and tracking technologies (with your consent)

c) Communication Data:

Emails, messages, and customer service requests

Reviews, feedback, and support interactions

2. How We Use Your Information

We process your data for the following purposes:

To fulfill and manage orders, deliveries, and returns.

To communicate with you regarding orders, support, promotions, or updates.

To personalize your shopping experience.

To improve website functionality, security, and customer service.

To comply with legal and regulatory obligations.

3. Legal Basis for Processing (POPIA/GDPR-Compliant)

We only process your personal data when we have a legal basis to do so:

Contractual Necessity: To fulfill orders or services.

Legitimate Interests: For fraud prevention, service improvement, and communication.

Consent: For marketing and cookies (you can withdraw consent at any time).

Legal Obligation: When required by law.

4. Sharing Your Information

We may share your data with the following third parties:

Payment processors: such as Paystack, for secure payment processing.

Shipping partners: for delivery of your products.

IT and analytics providers: for website operations and insights.

Legal authorities: if required by law or to protect our rights.

We will never sell, rent, or trade your personal information to third parties.

5. Data Storage and Security

We implement industry-standard safeguards to protect your data:

SSL encryption on our website

Access control for administrative systems

Regular software updates and backups

Secure third-party service providers

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

You have the right to:

Access the personal data we hold about you.

Request correction or deletion of your data.

Object to processing or request restriction.

Withdraw consent for marketing at any time.

Lodge a complaint with South Africa’s Information Regulator.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and improve user experience. You will be notified about cookies on your first visit and can manage preferences through your browser settings.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Email: support@iconicfurn.shop
WhatsApp: +27 64 996 7592
Mailing Address: Iconicfurn HQ, 123 Furniture Street, Cape Town, South Africa